|
1. |
|
| 2. |
|
3. |
|
| 4. |
|
| 5. |
|
| |
|
6. |
|
| 7. |
|
|
8. |
|
9. |
|
10. |
|
| |
|
11. |
|
| 12. |
|
| 13. |
|
| 14. |
|
| 15. |
|
| 16. |
|
| |
|
|
1. |
How
do I place an order?
Please call us at +1 310 2563174
during our business hours Monday
through Friday - 9:00 a.m. to 5:00
p.m. PST. OR Order online.
|
| 2. |
|
| 3. |
How
can I pay with my credit card? -
Why does Pay Pal screen shows up
You DON'T NEED a Pay Pal Account
to make a purchase. Payment can
be made using most major credit
cards without even signing on for
a Pay Pal account.
At the Pay Pal screen there is a
text link "Don't
have a pay pal account? Use your
credit card or bank account (where
available) Continue"
See picture below
The Pay Pal page will be displayed
as part of the checkout process
on ChiActivate.com and depending
on whether you have used Pay Pal
before on the same computer, a
different screen will be shown.
|
| 4. |
My credit
card keeps getting rejected
Our payment processor Pay Pal accepts
most credit cards in the world.
As long as your country and credit
card type can be selected on the
list, there shouldn't be any problems.
Do take note of the following common
mistakes:
| 1. |
The billing
address in Pay Pal has to
be the same as the billing
address of your credit card.
|
| 2. |
The 3-digit security number
is the last 3 digits on the
signature strip at the back
of your card. |
| 3. |
Order of expiry date. For
example 08/06 vs. 06/08. |
| 4. |
Type of credit card. For
example Visa vs. Master Card. |
| 5. |
Only digits should be entered
in the credit card number
field. (No spaces, dashes
or any other characters) |
|
| 5. |
Is my
credit card information secure?
Your payment information is never
stored on our website. We use Pay
Pal for all our credit card processing.
It is extremely SAFE to use. Many
times this is even safer than using
your card at a store. PayPal. PayPal
is a huge popular payment processor,
and is ideal for customers who already
have an account with them. You are
not required
to have a PayPal account. All your
credit card information is secure
and confidential.
If you still don't feel comfortable
leaving your credit card info online,
please select Money Order at the
payment prompt, and check out from
your shopping cart. Alternately
you can also place your order by
calling us during our business hours
Monday through Friday - 9:00 a.m.
to 5:00 p.m. PST.
If you plan on paying
with a money order or personal
check there will be a delay in
shipment until funds are cleared.
|
| 6. |
How long
after placing my order will the
merchandise be shipped?
All orders placed before 1 pm PST,
Monday thru Friday will be processed
the SAME business day. Any orders
placed after 1 pm PST and on a weekend
will be processed the following
business day. You can expect to
receive 'in-stock' items within
3 - 14 business days. 'Out of Stock
Item' is any item that is currently
out of stock, but will be shipped
as soon as it is available. You
are not charged additional shipping
for back ordered items. If there
will be a delay of 2 weeks or longer,
we will notify you via email.
Be sure to log into your Chi
Activate account and refer to
the "Order History"
to see the status of your order.
If your order has the status "Complete",
it indicates that the merchandise
has been shipped.
If a product runs out of stock,
we will give you the option to
either wait a short period until
the item is available, or offer
you to adjust your order. Regarding
any back order or adjustment,
we will contact you by email or
telephone in order to confirm
your request.
If for any reason we are expecting
shipping delays this will be noted
in the product availability. We
constantly update our website
to ensure that you are completely
informed about your purchase
|
| 7. |
How do
I track my order?
Once your order has been shipped,
an invoice with the tracking number
will immediately be emailed to the
mailbox that you provided during
the ordering process.
Please check your junk folder if
you haven't received your tracking
number within 2 days after placing
your order.
You may also find the tracking
number of your order by logging
into your Chi Activate account
and click on "Order History".
Select your invoice to find the
tracking number.
You can use this tracking number
to track your order online. ChiActivate.com
will not be liable for any lost
or misplaced mail if the item
was shipped via Canada Post. We
suggest you use a physical address
(instead of a PO Box), so that
your package can be tracked.
|
| 8. |
Misplaced
Orders:
Our orders are usually shipped out
within 1 - 2 business days after
your order is placed. Please contact
us immediately at Customer
Care if you wish to cancel or
modify your order. If your order
has been shipped out already, please
refer to our Return Policy.
|
| 9 |
Changes
and Cancellations
Changing Or Canceling A Recently
Placed Order: We ask that you please
make sure that your order is correct
prior to submitting it to us. Once
you place your order, our systems
begin processing. Should you need
to cancel your order for any reason,
please call our Customer Service
Dept at +1 310 2563176 and request
your change or cancellation and
we will make every attempt to stop
the items from being shipped.
However, once the order is in transit,
we will be unable to change or cancel
your order, thus you will need to
follow the Return
Policy procedures stated below
to return the items for exchange
or refund.
|
| 10. |
Does ChiActivate.com
offer international shipping?
We accept orders for delivery worldwide.
If you want to place an order outside
North America, please contact us
at contact@chiactivate.com or call
our Customer Service Department
at +1 310 2563176
|
| 11. |
How much
does shipping cost ?Orders are usually shipped
via regular postal mail which is
the cheapest way.
Other alternatives such as UPS are
also available upon client's request.
From time to time we offer free
shipping. Please signup
our monthly subscription to
notify you our free offers.
|
| 12. |
I have
lost my invoice
You can retrieve your invoice by
signing in your account of ChiActivate.com.
Inside your account, click on "order
history" and select your order
to print our your invoice.
|
| 13. |
My order
was damaged or defective, how do
I get a replacement?
We are very sorry to hear that your
order arrived damaged or defective.
ChiActivate.com always try to provide
you the highest level of service
possible.
We will be happy to replace the
damaged/defective items in your
order. In most cases, we request
that you send the damaged/defective
items back to us, while in other
cases we will request that you dispose
of the items appropriately. Please
do not throw away your damaged/defective
items until you have spoken with
a Customer Care Specialist.
To have this issue resolved in the
most time efficient manner, we ask
that you to contact a Customer Care
Specialist by sending us an email:
contact@ChiActivate.com
In your email, please include the
following information:
- Your order number.
- The name of the product you received
damaged or defective.
- Whether you prefer a refund or
a replacement order.
A Customer Care Specialist will
respond to your message as quickly
as possible.
|
| 14. |
How do
I get a coupon?
From time to time, ChiActivate.com
offers various discounts and coupons.
These coupons are mailed to our
repeat customers and subscribers.
Because our coupons are constantly
changing, we cannot send coupons
to customers who request them. Frequently,
we discount our prices so that everyone
can benefit without using a coupon.
Keep your eyes open for our special
discounts on various products. You'll
find some amazing deals! ChiActivate.com
reserves the right to change or
cancel a coupon at any time, at
our discretion.
|
| 15. |
How can
I submit a request for a new product,
which is not currently available
on ChiActivate.com?
At ChiActivate.com, we are committed
to providing you with superior products
and service. We believe that your
feedback is important to our success
- and we would be happy to take
your suggestions for new products.
Please submit your new product requests
by email, to sales@chiactivate.com,
for consideration for future product
releases.
|
| 16. |
How can
I submit a testimonial?
If you have received or purchased
a product from ChiActivate.com and
you would like to submit your own
review, please email a short testimonial
to contact@chiactivate.com.
|
